Introduction
This document defines the rights and obligations of the data controller and the data subjects in full compliance with the General Regulation on the protection and security of personal data (Regulation (EC) 2016/679) in force from September 01, 2023.
With this Privacy Policy we declare that we process the personal data in good faith and lawfully.
This policy was approved by Fermentera Ltd on September 01, 2023.
Introductory definitions
For the purposes of the Privacy Policy we use the Definitions as set out in Article 4 of Regulation (EC) 2016/679.
Your personal data
Fermentera as a data controller through https://fermentera.rs processes the personal data of visitors and registered users for the purpose of executing orders, marketing communications and ancillary activities related to them.
Personal information is voluntarily provided by you when you place your order, sign up or subscribe to a newsletter on the website, search for products on the website, leave a message and comment, or when you communicate with Fermentera Ltd’s employees.
The information you provide to subscribe to a newsletter is: an e-mail address.
In order to fulfill an order for product, we need the following personal details: first name, surname, telephone, and delivery address.
Fermentera Ltd uses the Google Analytics services for the website https://fermentera.rs . We are using anonymized IP addresses in Google Analytics. Detailed information about what personal data is collected through Google Analytics can be found at this link.
How, for what and for how long we use your personal data
User-supplied data is used by Fermentera Ltd. for order processing, providing information about the product, communication, promotional offers, newsletter, product, and service recommendations.
Fermentera Ltd. may use this data and information for improvement of the platform, to avoid or prevent fraud or misuse to the detriment of the website, the data controller, or you, as well as to allow third parties to provide technical support, logistics, and other services for the website.
Through their newsletter subscription, users declare that they agree that the personal data they provide may be included in the database and in the registers of Fermentera Ltd, and give their explicit consent that their personal data can be stored and used by the data controller and contracted partners of Fermentera Ltd for:
- Marketing activities – including but not limited to sending information, marketing or commercial communications, offers or sales by Fermentera Ltd to the e-mail addresses provided.
- Sending non-commercial or administrative messages (website changes, administration, etc.).
- Required internal statistics and market research.
Personal data provided to us in order to proceed an order is used to perform this service as well as for internal statistical information.
We process your data for the following deadlines:
Account details – up to 5 years from the date of the last online activity.
Data provided on the basis of consent – to its withdrawal, by the same means it was provided, including through the functionality of the website or by deletion. Your data on the website is also related to the comments you posted on articles and videos, by which you are exercising your constitutional right to free expression in your chosen format and content. Therefore, no deadline is set after the expiry of which the processing ceases, and instead, you are given the opportunity to remove the published content by exercising your rights as a data subject. The data controller has the right, on the basis of his or her third-party legitimate interests, to remove the content of the comment from their websites.
Data relating to the collection and verification of accounting data and accounting compliance – accounting records and financial statements, including fiscal control, auditing and subsequent financial inspection documents, are kept for 10 years from 1 January of the reporting period following the reporting period to which they relate; all other holders of accounting information – 3 years from 1 January of the reporting period following the reporting period to which they relate.
Partners and third parties to whom we provide personal data
Fermentera Ltd may disclose some of your shared information to its affiliates including, but not limited to, Internet Service Providers, Couriers, Accounting Agencies under Confidentiality Agreements for the purpose of performing certain activities on behalf of Fermentera Ltd, but without limitations – for processing and executing orders, delivering orders, analyzing data and information, providing marketing support, e-mailing proposals, surveys and analyzes. This access is necessary to fulfill our duties.
Fermentera Ltd will disclose your account information and other personal data when explicitly instructed by law or to protect its rights, property, and security. This includes exchanging information with other companies and organizations to prevent fraud. This does not include the sale, sharing, or otherwise disclosure of personal data for commercial purposes other than those specified.
Your rights relating to your personal data
You have the right at any time to request from Fermentera Ltd access, correction or deletion (right to be forgotten) of your personal data. The right to be forgotten is not an absolute right and may not be granted in cases provided by the law or due to a lack of proper authentication of your identity.
You also have the right to restrict the processing of personal data and to object to the processing, as well as the right to data portability.
In case of any disturbances relating to your personal data you have the the right to submit a complaint to the Supervisory Authority.
Protection of personal data
Fermentera Ltd recommends that you keep the confidentiality of your personal data in order to avoid unauthorized access, thus assuming that you are responsible for all actions that will be taken while using the platform/website.
In case of doubt about abuse or unauthorized access to your data, we recommend that you immediately inform us. The information provided must be correct and complete.
Fermentera Ltd. reserves the right to refuse access to a user, terminate a subscription and close an account. Also, access to may be temporarily suspended or restricted to support the website.
Fermentera Ltd. will make every effort to ensure access to the website without interruption in electronic transmission and error-free. However, due to the nature of the Internet and online services, uninterrupted access and lack of errors cannot be guaranteed.
Fermentera Ltd. understands the importance of the confidentiality of your personal data. In every action, we ensure the security of the data for all users and ensure that the data is protected.
Fermentera Ltd. is taking the necessary technical and organizational measures to protect personal data from accidental or unlawful destruction or accidental loss, unauthorized access, alteration or distribution, as well as other illegal forms of processing by using the adequate means of protection, among which:
- HTTPS / SSL security protocols when using the website and e-mail communication
- DDoS protection against server attacks and related infrastructure
- Security System SH Protect of servers and related infrastructure
- Encrypted information on the server on which the website is stored
- Updated extensions and website updates
- Restricted access to data storage devices
- Periodic updating of passwords for the software used
- Controlled access to hard-copy documents that contain personal data.
Data Protection Officer
The data controller will respond to all your inquiries regarding the processing and protection of personal data.
Contact email address: office@fermentera.rs by specifying the subject: Personal data.
Identification of fake emails
Authentic e-mail addresses of Fermentera Ltd are those sent by e-mail from addresses ending at „@fermentera.rs“.
Do not perform any actions, incl. opening, viewing, replying, clicking, etc., when receiving information and messages from suspicious and different from the specified email addresses.
Cookies
Fermentera Ltd. may use browser data such as cookies, Flash cookies, or similar data collected through certain parts of the website to prevent fraud and for other purposes.
The cookies we use on https://fermentera.rs are mandatory and necessary for the functioning of the website. They are WordPress and YouTube cookies.
Typically, the cookie storage time is 1-2 months, but some cookies could be kept for 2 years.
You can set up your browser or the privacy/security settings of your mobile devices so you will be notified whenever a cookie is sent to your device. In this way, you can choose whether to allow the use of cookies on a case-by-case basis. You can also disable cookie acceptance only in certain cases or by default, and enable automatic deletion of copies each time you close your browser. If you disable all cookies, some features on our website may not be fully available.
For more information about the usage of Cookies, please refer to our Cookies policy.
Other information relevant for you
Your personal data controller is Fermentera Ltd, registered under the Personal Data Protection Act.
Fermentera d.o.o.
VAT 113762379
Address: Nis 18000, Serbia, St. Constantine Blvd. No. 80–86
Tel.: 060/3898101; 060/3898102; 0603898104;
Email: office@fermentera.rs
In case of any disturbances relating to your personal data, you have the right to submit a complaint to the Supervisory Authority.
If you do not wish to receive information from Fermentera Ltd or you are not our user, please visit the subscription opt-out link at the end of the confirmation email or contact us at the listed contacts.
The data controller has the right to update the Privacy Policy at any time in the future when it is needed because of the circumstances.
The latest update of the Privacy Policy was made and approved on 01.09.2023.